Questions do not always arrive during office hours. We are planning a Front Desk Agent that can meet guests by phone and website chat, using the context of the property they are asking about.
The direction includes all-day coverage or after-hours forwarding, property answers and a clear path to a person when the conversation needs the team.
Reservation assistance is part of the plan, but it depends on the underlying booking tools being accepted. We are not offering live AI phone coverage, website chat or agent-assisted bookings through this announcement.
The thread is what connects the question to the next step: the property, the place, the conversation and the people who can help. Early-access interest will help us understand which conversations matter most to property teams.
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