Front Desk Agent
A warm welcome starts with a helpful answer. Ivy is being built to answer your guests’ questions online and over the phone, with your property’s knowledge and a path to your team.
Explore Front Desk AgentPlatform overview
The people. The property.
One connected thread.
From the first task of the morning to the next guest conversation, explore the tools we’re bringing together for a better-run property and a better stay.
Start for freeAvailability varies during early access. Planned experiences are labeled below.
Good morning, Jordan.
Pine Grove Park
A little context. A smoother day.| Task | Location | Assignee | Status |
|---|---|---|---|
| Inspect systems, water quality and safety signage. | AmenitiesPool | Taylor Kim | In progress |
| Inspect the tap and record any repairs needed. | Site 024Riverside Loop | Morgan Patel | To do |
| Check common areas, bins and restrooms. | Park-wideAll areas | Riley Davis | Scheduled |
Illustrative workspace · Fictional sample data
Guest experience
Every welcome has a next step.
Property Tags
Connect a physical site or piece of equipment to its digital context with NFC and QR property tags. Less searching, more time to take care of the property.
Explore Property TagsReservations
We’re building toward a connected reservation journey that brings the guest, the site and the property team into the same conversation.
Explore ReservationsGuest App
A future guest experience for property conversations, helpful information, feedback and the everyday requests that make a visit easier.
Explore Guest AppRVer Community
Our longer-term vision brings RVers and favorite properties together beyond a single visit, with shared moments and connections that travel with you.
Explore RVer CommunityMarketplace
A future community marketplace built around life on the move, helping RVers discover and list items near their next stop.
Explore MarketplaceProperty operations
Everything behind a well-cared-for park.
Tasks & Maintenance
Give everyday work a home. Bring tasks, recurring routines, checklists and projects together so the next shift can pick up where the last one left off.
Explore Tasks & MaintenanceSites & Property
Build a shared picture of your property: sites, amenities, maps, equipment and records that give daily work a place to belong.
Explore Sites & PropertyMeter Readings
Capture meter photos, review readings and prepare usage records your team can work from. Practical assistance for a task that has to be done carefully.
Explore Meter ReadingsVendors
Give vendor details and maintenance coordination a place in the property workflow, so the next person knows who to contact and why.
Explore VendorsEvents
Keep property events organized where your team already works. Help the people behind the activities see what is happening and what needs attention.
Explore EventsTeam & technology
Give your people the tools to do their best work.
Staff Mobile
A native iPhone staff experience for work beyond the front desk. Bring assignments, site context, scans and photos into the day as it happens.
Explore Staff MobilePeople & Workforce
Bring people, teams, schedules, time tracking and time off together with the property access each person needs to do their work.
Explore People & WorkforceInternet & WiFi
Bring property Internet and WiFi visibility into the daily workflow, so your team has somewhere useful to start when connectivity needs attention.
Explore Internet & WiFiCameras & Access
Bring camera views and supported access tools into the property workspace, with the permissions and configuration each connected system requires.
Explore Cameras & AccessBuilt for the people behind every stay
Let’s make the next stay better.
Tell us about your property and help shape GuestThread during early access.
Start for freeFree to express interest. Availability and commercial terms reviewed before enrollment.